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How to connect the camera to your phone using a mobile hotspot?

Use your phone's mobile hotspot to set up the camera and isolate Wi-Fi or router-related connection problems

Step 1: Enable mobile hotspot on your phone

How to enable mobile hotspots on iPhone or iPad?

Please note your iPad will need to support both Wi-Fi + Cellular with an activated SIM card inserted, and not an iPad model that supports Wi-Fi only.

Open the Settings app.

Select Personal Hotspot. (If you do not see Personal Hotspot in Settings, please select Cellular and then enable Personal Hotspot.)

Enable the Allow Others to Join feature.

Enable the Maximize Compatibility feature.

Enable Personal Hotspot, Allow Others to Join, and Maximize Compatibility on iPhone or iPad

How to enable mobile hotspots on Android?

Open the Settings app.

Select Connection & Sharing.

Tap on the Personal Hotspot.

This page has options for turning the hotspot feature on and off. Additionally, you can change the network name, security type, password, and more.

Open Connection & Sharing, then Personal hotspot, and turn it on, on Android

Step 2: Connect device to the mobile hotspot

Please open the app, tap Home, then the + in the upper right corner. Then tap Add Device > Cameras and select your camera.

Follow the prompts and choose the Hotspot on the network page to set up your camera again.

Step 3: To verify the problem

If the connectivity issue is resolved after your device is connected to your mobile hotspot but still exists when the device is connected to your 2.4 GHz Wi-Fi network, please check the settings and configurations on your router.

If the connectivity issue is not resolved after your device is connected to your mobile hotspot, please contact customer support for further assistance.

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Table of Contents

Step 1: Enable mobile hotspot on your phone
How to enable mobile hotspots on iPhone or iPad?
How to enable mobile hotspots on Android?
Step 2: Connect device to the mobile hotspot
Step 3: To verify the problem
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